Enquiries submitted through the contact form on this website are sent directly and solely to Anna Keen by email and then deleted from Webhealer's systems. They are retained only until Webhealer is confident they have been successfully delivered.
Anna Keen will be the sole recipient of any information passed through the contact form on this website and will use the information solely to liaise with clients.
Your privacy is very important to me and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to me. I adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. This privacy notice tells you what I will do with your personal information from initial point of contact through to after your therapy has ended.
I am happy to chat through any questions you might have about my data protection policy and you can contact me via email on [email protected] or telephone 07738 197739.
‘Data controller’ is the term used to describe the person/ organisation that collects and stores and has responsibility for people’s personal data. In this instance, the data controller is me. I am registered with the Information Commissioner’s Office (registration number ZA200759). My postal address is: 39-48 Marsham Street, Maidstone, Kent ME14 1HH.
The GDPR states that I must have a lawful basis for processing your personal data. There are different lawful bases depending on the stage at which I am processing your data. I have explained these below. If you have had therapy with me and it has now ended, I will use legitimate interest as my lawful basis for holding and using your personal information. If you are currently having therapy or if you are in contact with me to consider therapy, I will process your personal data where it is necessary for the performance of our contract. The GDPR also makes sure that I look after any sensitive personal information that you may disclose to me appropriately. This type of information is called ‘special category personal information’. The lawful basis for me processing any special categories of personal information is that it is for the provision of counselling and necessary for a contract with a counselling professional (me and you).
When you contact me with an enquiry about my counselling services I will collect information to help me satisfy your enquiry. This will include your name and contact details and any other details you have passed onto me. Alternatively, an organisation referring you to me may send me your details when making a referral or a parent or trusted individual may give me your details when making an enquiry on your behalf.
I will keep a paper record of your personal details to help the counselling services run smoothly. These details are kept securely under lock and key and are not shared with any third party. I will keep short factual written notes of each session, these are kept under lock and key separately from your personal details using a numbered reference system. For security reasons I do not retain text messages for more than two months. If there is relevant information contained in a text message I will transfer this into writing and keep it as above with either your personal details or notes. Likewise, any email correspondence will be deleted at the latest at the end of our therapy contract.
I take the security of the data I hold about you very seriously and as such I take every effort to make sure it is kept secure. Computerised records: Secure log-ins, reference numbers, passwords and/or encryption procedures are in place for client data stored on computerised devices. Computerised data is kept only as long as is deemed necessary. Once counselling has ended your paper records will be kept for 7 years from the first contact with each other and are then securely destroyed. If you want me to delete your information sooner than this, please tell me.
I try to be as open as I can be in terms of giving people access to their personal information. You have a right to ask me to delete your personal information, to limit how I use your personal information, or to stop processing your personal information. You also have a right to ask for a copy of any information that I hold about you and to object to the use of your personal data in some circumstances. You can read more about your rights at ico.org.uk/your-data-matters. If I do hold information about you I will:
• give you a description of it and where it came from;
• tell you why I am holding it, tell you how long I will store your data and how I made this decision;
• tell you who it could be disclosed to;
• let you have a copy of the information in an intelligible form.
You can also ask me at any time to correct any mistakes there may be in the personal information I hold about you. To make a request for any personal information I may hold about you, please put the request in writing address it to me at the Maidstone Community Support Centre, 38-49 Marsham Street, Maidstone, Kent ME14 1HH or to [email protected]
If you have any complaint about how I handle your personal data please do not hesitate to get in touch with me by writing or emailing to the contact details given above. I would welcome any suggestions for improving my data protection procedures. If you want to make a formal complaint about the way I have processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to ico.org.uk/make-a-complaint.
Visitors to my website: When someone visits my website, I use a third party service, Webhealer, to collect standard internet log information and details of visitor behaviour patterns. I do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. I do not make, and do not allow Webhealer to make, any attempt to find out the identities of those visiting my website. I use legitimate interests as my lawful basis for holding and using your personal information in this way when you visit my website. No user-specific data is collected by me or any third party. If you fill in a form on my website, that data will be temporarily stored on the web host before being sent to me.